Refund Policy

We want you to be satisfied with your purchase from ACTION BRANDS COMERCIO DE ARTIGOS ESPORTIVOS E VESTUARIO, whether it is a pair of sneakers, training apparel or an accessory. This policy explains how to request a refund. Effective date: 2026-10-21.

Refund period

You may request a refund within 30 days of delivery.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging.

Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

Exchanges

If you would prefer a different size or color, mention it when you contact us. We will let you know whether an exchange is possible, depending on stock. Exchange requests follow the same period and item-condition rules described above.

How to request

E-mail [email protected] with your order number and the item you want to return. You can also call +551136188600.

We answer within 2 business days.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Damaged, wrong or lost items

If your order arrives damaged, is incorrect or is lost in transit, please follow the steps in our Shipping Policy so we can resend the item or refund you.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.